12-14-2012 10:28 PM
Don't forget that RIM contracts Rogers to provide support for your BlackBerry. The "worst service ever" to which you refer is entirely Rogers's doing and not RIM's.
That being said, let me see if I can help you out. I've always believed coming to these forums is better than calling your carrier.
The response given by eliza189 is a good place to start. You should make sure BBM has actually been installed correctly on your phone. If it's not there, at least we know where we need to start. To verify if your BBM is there or not, follow Options>Device>Application Management on your phone's homescreen. If it shows up there, highlight it with your cursor, press the menu key and select Delete. Once it's gone, I recommend downloading it again from a different source than where you originally got it. If you got if from App World (or it was already on your phone), try typing www.blackberry.com/messenger in your phone's browser.
Keep us up to date on your progress.