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New Contributor
Posts: 2
Registered: ‎06-09-2010
My Device: Blackberry Curve 8520
My Carrier: Globe

i have BIS but can't surf, send/receive email, use apps

i have BB Curve 8520. My BIS was running smoothly (sending and receiving emails real time and surfing the net through BIS), until i noticed when i tried to reply to an email that came in, it won't send. i noticed that it's fluctuating. i was able to send the email after a few minutes... then a few minutes later, i received a replied email from my friend, and when i tried to send my reply, i wasn't able to. also, i can't surf using the browser with the "internet browser" as default. i tried using my wifi and then suddenly all my emails started coming in, all emails that were not able to go through hours ago. my big question was why do i need to turn on wifi just to receive emails. but since i had my BIS for 2 months now, i can send and receive emails and surf through BIS itself without turning on the wifi.  also, i can't use any of my apps like facebook, twitter, yahoo messenger, etc.  They used to work fine with BIS... but now, i have to turn on the wifi connection, so i could log in with them.  aren't these supposed to be running through BIS only?


I have GPRS on top, not gprs. my carrier says i have active data plan/BIS. but under Services Status..it says Blackberry Internet Service:  Connection:  not connected...


so, i wiped out my BB and deleted all third party apps. when this was done, i received emails telling me "Your handheld has been registered with the wireless network" and even got "Activation Server" emails telling me that the emails that i have previously set up are now up and running. so i thought my BB is now ok.. i tried surfing, it was okay. after like about 5 minutes, it was down again. tried sending email but can't... i turned on the wifi and boom! the emails started coming in again.i have the Host Routing Tables and my Service Books in my BB. I have GPRS (not gprs) on top which means i have active BIS.  i have registered my HRTs several times... and resending my service books... same thing...


the big mystery is when i turn on the wifi, the emails suddenly go through and i can send emails. i can open apps that used to only run on BIS. this is ok i guess, but i could never do any of these if i'm not connected to wifi.


my sister and i have the same BB... i removed my sim and inserted it to her BB and the BIS worked fine... i was able to surf and use apps.. but when i put my sim back on my phone, the problem still exists.  i even used a different sim card that is also subscribed to BIS/data plan, and it still has the same problem... my guess is my carrier is right that my data plan is working ok and that my handheld itself has the problem... 


i updated my OS, same problem.. wiped it out... used BBSAK, reinstalled OS... numerous battery pulls... same thing... i can receive the HRTs and service books, but after that can't do anything else like i used to... (send/receive emails, use apps like facebook, twitter, ym, etc., can't surf with internet browser - except when wifi is on everything else work fine even emails and apps).. 


i would really appreciate your help guys.. thanks!


New Member
Posts: 1
Registered: ‎09-24-2010
My Device: Bold 9700
My Carrier: MTN-Nigeria

Re: i have BIS but can't surf, send/receive email, use apps

Hello, please can someone with a solution please reply cause i am facing exactly the same frustrating situation. Waited for my subcription to expire to reactivate it only to be faced with the same problem

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: i have BIS but can't surf, send/receive email, use apps

Hi tarifiq and welcome to the BlackBerry Support Community Forums!


Can you send me a private message with your PIN so I can check this out for you?







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Posts: 1
Registered: ‎06-11-2013
My Device: BB9700 Bold
My Carrier: Sun Cellular

Re: i have BIS but can't surf, send/receive email, use apps

[ Edited ]

hi! i've the same problem now too. and i'm starting to get **Removed** about it. will you also help me? thanks in advance!








Edited content to comply withCommunity GuidelinesandTerms and Conditions of Use.