01-04-2011 04:48 PM
I've stopped receiving emails on my 9700 bold (since december 13) and have tried to find solutions all over the net.
The only problem is, most of the resolutions i have found are too confusing and i dont know how to carry them out.
If anyone can help me out here and let me know what i nee dto do i would be very greatfull.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-04-2011 04:59 PM - edited 01-04-2011 05:00 PM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.
What type of email?
What have you tried?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
01-04-2011 05:18 PM - edited 01-05-2011 08:48 AM
i thought i'd add this as well for any help...
Your carrier: o2 uk
Model info and OS version (Go to Settings, then Options, then about):9700 bold, v5.0.0593(platform126.96.36.199)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status):115967549 Bytes
Did a battery pull fix your issue? no
Apps installed and their version if possible. (Go to Settings, then Options, then applications):
BT device model/version (you will have to look at the BT device):
my email account is with windows live...
i have tried the battery pull
i tried to re-register with some host routing table, that also didnt work.
i have tried deleting my service book settings and set up smail all over again and it hasnt helped.
01-10-2011 05:50 PM
I can't quite tell, from your posts, what you've tried and not tried...nor can I tell the results ("didn't work, for these, could mean that you received the message in response or that you did not or that you did and it still didn't help...details about the results will help us to help you.
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your carrier for formal assistance.
Please -- if you don't understand something in the above, please be very specific about what you don't understand...that way, we can help you better.
01-11-2011 04:17 PM
i have already tred those steps and none seemed to work...
thanx for the help anyway, but before i contact my carrier
i have tried to renew my password(went to email setup) and saw no password was in the password feild.
but whenever i try to insert one and click save, the password dissapears and the feild is left blank