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New Contributor
Posts: 4
Registered: ‎01-04-2011
My Device: Not Specified

i have stopped receiving emails on my 9700 bold

Hi,

 

I've stopped receiving emails on my 9700 bold (since december 13) and have tried to find solutions all over the net.

 

The only problem is, most of the resolutions i have found are too confusing and i dont know how to carry them out.

 

If anyone can help me out here and let me know what i nee dto do i would be very greatfull.

 

thanx arslanmc

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: i have stopped receiving emails on my 9700 bold

[ Edited ]

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.


What type of email?

What have you tried?

 




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New Contributor
Posts: 4
Registered: ‎01-04-2011
My Device: Not Specified

Re: i have stopped receiving emails on my 9700 bold

[ Edited ]

i thought i'd add this as well for any help...

 

Device info

Your carrier: o2 uk

Model info and OS version (Go to Settings, then Options, then about):9700 bold, v5.0.0593(platform5.1.0.147)

Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status):115967549 Bytes

Did a battery pull fix your issue? no

Apps installed and their version if possible.   (Go to Settings, then Options, then applications):

BT device model/version (you will have to look at the BT device):

 

my email account is with windows live...

 

i have tried the battery pull

i tried to re-register with some host routing table, that also didnt work.

 

 

UPDATE:

i have tried deleting my service book settings and set up smail all over again and it hasnt helped.

New Contributor
Posts: 4
Registered: ‎01-04-2011
My Device: Not Specified

Re: i have stopped receiving emails on my 9700 bold

carrier: o2 uk*

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: i have stopped receiving emails on my 9700 bold

Hi there!

 

I can't quite tell, from your posts, what you've tried and not tried...nor can I tell the results ("didn't work, for these, could mean that you received the message in response or that you did not or that you did and it still didn't help...details about the results will help us to help you.

 

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

 

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you should contact your carrier for formal assistance.

 

Please -- if you don't understand something in the above, please be very specific about what you don't understand...that way, we can help you better.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Contributor
Posts: 42
Registered: ‎12-10-2010
My Device: Not Specified

Re: i have stopped receiving emails on my 9700 bold

Have you tried re-entering your password??? On my windows live account I must renew my password every 3 months to continue receiving emails on my BB
New Contributor
Posts: 4
Registered: ‎01-04-2011
My Device: Not Specified

Re: i have stopped receiving emails on my 9700 bold

i have already tred those steps and none seemed to work...

thanx for the help anyway, but before i contact my carrier

 

i have tried to renew my password(went to email setup) and saw no password was in the password feild.

 

 

but whenever i try to insert one and click save, the password dissapears and the feild is left blank