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Posts: 2
Registered: ‎03-01-2011
My Device: torch

i keep recieving hundreds of : Blackberry Service Update MESSAGES ... PLEASE HELP !!!!!!!!

Hello ,

 

i recently got a blackberry curve 9360 and everytime i set up my email, i get the below message .... it keeps sending like 5 messages per minutes....

i tried wiping the phone, re activating my email and nothing works !

i would appreciate if someone from BLACKBERRY would assist me please !!!!

 

"blackberry Service plan update:

 

the service plan for your Blackberry device has been updated

your new service plan supports up to 11 email address

1- blackberry.net

10- other email addresses (e.g.g Yahoo, Google)

 

Blackberry"

 

 

 

thanks

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: i keep recieving hundreds of : Blackberry Service Update MESSAGES ... PLEASE HELP !!!!!!!!

Hello,

 


likalika wrote:

 

i would appreciate if someone from BLACKBERRY would assist me please !!!!

 



Just to set your expectations, normally, no one from RIM (that's the company that makes BlackBerry SmartPhones, by the way) formally provides support in this user-to-user community. This forum is user-to-user, not user-to/from-RIM. To receive formal support from RIM, you need to be escalated from your carrier's formal support channel.

 

But, from what you describe, I recommend the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):


1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support as they are responsible for delivery and support of all of your services. As I said above, they can escalate into RIM if necessary.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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