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Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: i'm not receiving twitter's direct messages

HA HA !
now we have more information.

on your 9360 do you receive emails ?



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New Contributor
Posts: 9
Registered: ‎12-28-2012
My Device: Curve 9360
My Carrier: O2

Re: i'm not receiving twitter's direct messages

I can see what I sent on phone(A) but not what I sent on PC or what they replied :/

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: i'm not receiving twitter's direct messages

on your 9360 do you receive emails not related to Twitter ?



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New Contributor
Posts: 9
Registered: ‎12-28-2012
My Device: Curve 9360
My Carrier: O2

Re: i'm not receiving twitter's direct messages

[ Edited ]

Yeah I am receiving these ones like when you reply and my BBM contact messages. (Basically receiving all other messages BAR twitter)

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: i'm not receiving twitter's direct messages

Sorry, it is beyond my knowledge then.
Let me ask some more knowledgeable friends. be patient.



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Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: i'm not receiving twitter's direct messages

can you clear the cache in the Twitter app?
does this help?



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Guru II
Posts: 21,609
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: i'm not receiving twitter's direct messages

This is actually a known issue with the latest version of Twitter for BlackBerry. It has been noted and should be fixed in the next release.

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Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i'm not receiving twitter's direct messages

It may help if you open the Twitter app > Menu key > Options > scroll to the bottom > Content Cache > Clear, and reboot the device with a powered on, battery pull reboot.  The fix may only be temporary but try and see.

 

And as John Clark stated, hopefully it will be fixed in the next upgrade.

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New Contributor
Posts: 2
Registered: ‎09-18-2013
My Device: Bold 9900
My Carrier: O2 UK

Re: i'm not receiving twitter's direct messages

Hello, I know it's kinda out of date, but I can't seem to find anywhere else where this problem is being discussed. Did anyone find a solution to this issue? I did a software update on my Bold 9900 and since then, I receive no DMs or notifications on my BB. If I sign out of the Twitter app, then back in, I receive any unread DMs that way, but this is both impractical and means I miss DMs by hours or days even. Everything else is fine Twitter-wise, timeline is ok, interactions are fine, just no DMs whatsoever. I've also tried setting up a new Twitter account, but same problem. I've tried everything, including sending messages from a different account to my phone but no joy. I've noticed that when I do send a DM to the phone, the data indicator does flash in the top right hand corner of the screen for a few seconds, but no DMs appear in the inbox. Please help, highly frustrating!!

New Contributor
Posts: 2
Registered: ‎09-18-2013
My Device: Bold 9900
My Carrier: O2 UK

Re: i'm not receiving twitter's direct messages

Just to add to this - I've tried everything on the device. And when I say everything, I mean everything, including spending half the day doing a complete factory reset and security wipe, starting afresh completely.