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New Contributor
Posts: 3
Registered: ‎05-05-2013
My Device: Blackberry Curve 9300
My Carrier: Globe
Accepted Solution

i need a help

Hi Good day!

I have this problem on my Blackberry Curve 9300, when I tried to put in my wall charger on my phone the red light will turn on for about a minute and then the red light will shut off after. I tried also connecting my phone in a computer but my phone was not recognized even if I have Blackberry Desktop Software.

I tried to charge my phone for 2-3 hours, remove the battery and then put it back on. Still, I can’t see anything on the screen but the red light is on for about a minute.

Please help me. Thank you!

Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: i need a help

Hi and Welcome to the Community!

It sounds like you have already done this first bit...but just in case, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎05-05-2013
My Device: Blackberry Curve 9300
My Carrier: Globe

Re: i need a help

thanks for that let me try it. until now its not working. but again thank you.