08-27-2009 01:52 AM
I downloaded IFitness, but my phone froze.
I paid for it, downloaded it, but it didnt install. It also doesnt appear in "My App World."
I tried also to send it through this url
but it doesn't accept my PIN no.
Can anybody help?
08-27-2009 02:39 AM
There are some issues with PINs being rejected on the forms at the moment -- mine as well is being rejected, so don't feel like you are singled out. To remedy, I have sent you a Private Message on this forum with instructions as to how to proceed.
Sorry about the troubles, but RIM assures us they are working on it.
09-15-2009 02:36 AM
This is really strange ...
Although i followed all of your instructions, i ended up with a general email showing me how to register in to the support forums!!
This is my first experience with such issues and i can't consider it as a good one.
As a good as the bb is as bad as the support forums for the app world are.
09-15-2009 03:08 AM
09-15-2009 04:26 AM
I sent the private message to the user and my pin was registered and yes my pin is accepted.
I could also log to this link and register my issue. https://www.blackberry.com/CSOHelp/index.do?ft=gen
But then i endded up with the email i'm telling you about with the general instructions.
09-15-2009 12:35 PM - edited 09-15-2009 12:36 PM
09-16-2009 01:39 AM
This is exactly what i did, because it was written in one of the threads.
But i recieved the following email:
Thank you for contacting BlackBerry Customer Support.
To download BlackBerry App World, please visit:
For technical support, please refer to the self-serve options on the BlackBerry App World Support Page:
Here you can access BlackBerry Answers, frequently-asked questions, BlackBerry 101 videos, a listing of related knowledge base articles, and more.
Note: For support with specific third-party applications purchased through BlackBerry App World, please contact the vendor directly.
Thank you again for contacting us Mohammed, and have a great day.
Anyway visited the site again and register my issue also again.
Let us see.
09-16-2009 02:57 AM
09-16-2009 11:53 AM - edited 09-16-2009 11:59 AM
OK, I just ran a test...the email you said you received is very similar to what I received as the next screen in my web browser after submitting my test issue via Billing/Payment...not an email.
I then quickly received an email saying that my request had been logged and providing me with a case number.
We have logged your request.
If you would like to follow up on this issue please reply to this email with your request number as it appears above.
So, from what I can tell, logging issues via the Billing/Payment screen works exactly as intended...
09-17-2009 07:34 AM
You are 100% right ..
and this is what happened to me ..
i hope you have registered a real issue, because after a week, less or more, you will receive the email i told you about ..
no real response was there to my case ..
i can forward to you all the emails and the case number if you like ..