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BlackBerry® OS Smartphones

Trusted Contributor
Posts: 169
Registered: ‎02-21-2012
My Device: Playbook 64g OS; Passport
My Carrier: Telus

iTunes 11 not recognized in BBDM

Since I upgraded to iTunes 11, I get two different messages when synching my PlayBook:


For Music the message is: This version of the iTunes softare is not supported. Please visit the iTunes website to upgrade to the latest version.


In Video the message is Please open iTunes before you synchronize your videos.


Sounds like BBDM v2.4.0 is noe iTunes 11 aware.


Anyone else having this issue? Any workarounds?





Mac version: OS X v10.6.8

iTunes version: 11.0 (163)

BBDM: v 2.4.0 (build 16) (I just installed it an checked for updates).

Torch 9810; PlayBook 64g; iPad1 64g; iPad2 64g; iPhone6 64g Passport
Provider Bell (tablets all WiFi)