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New Contributor
Posts: 4
Registered: ‎05-24-2014
My Device: BlackBerry 9900
My Carrier: Smartone
Accepted Solution

icloud email quit working yesterday

[ Edited ]

Smartone, Hong Kong

BlackBerry 9900

v7.0.0.579, Platform 5.0.0.735

 

Can't connect to icloud mail server since yesterday morning via Smartone service in Hong Kong.  

 

Overnight received message for Blackberry Service "This account is not currently accessible by your BlackBerry device..."

 

Deleted account and cannot re add.  "error occurred during account validation".  

 

Also tried to add a gmail account.  Kept getting messages from Google reporting suspicious login attempt by Blackberry.com.  In Google account sercurity settings reported it really was me and eventually was able to create gmail account on BB.

 

Tried sending service books.

 

Took battery out several times.

 

Can't add new icloud account via Smartone website either.

 

imap.mail.me.com

p03-imap.mail.me.com

p99-imap.mail.com

none work

 

Was working for serveral months up until yesterday.  

 

Any help much appreciated.

 

 

New Contributor
Posts: 4
Registered: ‎05-24-2014
My Device: BlackBerry 9900
My Carrier: Smartone

Re: icloud email quit working yesterday

Blackberry mail app still not working, but found a workaround.

 

Installed LogiMail and it works just fine.

 

http://logicmail.org/

Trusted Contributor
Posts: 128
Registered: ‎07-31-2012
My Device: Blackberry 9900
My Carrier: orange

Re: icloud email quit working yesterday

Hi, I have icloud and gmail on my 9900 and both work fine in the UK.
New Member
Posts: 2
Registered: ‎05-27-2014
My Device: Blackberry Bold 9900
My Carrier: NTT Docomo

Re: icloud email quit working yesterday

I'm using my BB9900 in Japan and having the same problem.

BB9900 has been stopping getting any e-mails by icloud (mac.com) while G-mail is working pretty well on BB9900...

Of course there is no problem with iPad with icould emails, so this must be something with BIS and icloud...

Hope this problem will be solved soon.

Trusted Contributor
Posts: 128
Registered: ‎07-31-2012
My Device: Blackberry 9900
My Carrier: orange

Re: icloud email quit working yesterday

An option would be to delete the icloud account and then reinstall, I don't use icloud very often on my BB9900 but just checked it again and it seems to work fine. If I remember though you will have to 'google' the icloud settings if you install manually. Just a thought!

New Contributor
Posts: 4
Registered: ‎05-24-2014
My Device: BlackBerry 9900
My Carrier: Smartone

Re: icloud email quit working yesterday

Nope, had already said that didn't work.
New Contributor
Posts: 4
Registered: ‎05-24-2014
My Device: BlackBerry 9900
My Carrier: Smartone

Re: icloud email quit working yesterday

LogicMail repeatedly asking to reconfirm account, maybe not so fine.

Also heard from Smartone here in Hong Kong that now they have some other customers with he same problem. They are checking into it.
New Member
Posts: 2
Registered: ‎05-27-2014
My Device: Blackberry Bold 9900
My Carrier: NTT Docomo

Re: icloud email quit working yesterday

Now it seems that the probrem between BIS and icloud has been fixed. Since a few days before, my BB9900 has started to receive/send e-mails with icloud. 

Trusted Contributor
Posts: 128
Registered: ‎07-31-2012
My Device: Blackberry 9900
My Carrier: orange

Re: icloud email quit working yesterday

Well that is good news. As I said here in the UK we had no problems.