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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-22-2013
My Device: curve 9320
My Carrier: 5511994791046


i forgot the password and answer and the web site to recover is not working. what can i do to reset it, even the bbid ask for the password,  i tried all that i use and nothing


Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: id

Hey gpedreira,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


If you forget the answer to your security question, you will need to create a new BlackBerry ID. Go to www.blackberry.com/blackberryid and then follow the steps in this KB article to change

your BlackBerry ID: www.blackberry.com/btsc/KB26694 also be sure to create a backup of your data www.blackberry.com/btsc/KB33505


Let me know if you have any more questions.





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