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Posts: 2
Registered: ‎10-23-2008
My Device: Not Specified
Accepted Solution

inbound calls dont always resolve number to address book contact

i have a 8310 with os 4.5 (which i highly recommend) and am having an issue when receiving calls... the number doesnt always resolve to the name in my contacts, so i dont always know in advance who it is! very annoying!!!


for example, if the contacts mobile number starts 079, the call sometimes comes in with the int dial prefix ie: +4479, but on other contacts, it will come in using 079, thus sometimes when i receive a call, doesnt tell me who it is. also, when the call is finished, it resolves the name in the call log.


had the issue on previous os, 4.2 i think. works if i have duplicate numbers per contact (079 and +4479), but not ideal. searched through every option i could find with no luck.


any help / advice appreciated. thanks.




Posts: 95,771
Likes: 24,585
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: inbound calls dont always resolve number to address book contact

There could be any one of three solutions... Try these:

1. Make sure you set your own country code at Phone Dialer Screen > Options > Smart dialing.

Set your country code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.

  • In the US, set this Country Code as "+1", and place your loca area code in the proper box (this normally the default setting in a new BB).

2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.

  • For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".

3. You may have "Content Protection" set on your Address Book.

Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.

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