07-18-2013 08:39 AM
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Have you enabled Encryption that include your Contacts ?
KB25711 : Caller ID displays only the phone number and not the contact name for incoming phone calls.
On you device Go to Options > Security > Encryptions > you can disabled it or be sure Include Contact is not marked .
07-18-2013 10:26 AM
and i try to disable Encryption, i couldn't ,How could i disable it,
On your Device Homescreen when you go to Options > Security > Encryptions > Are you enable to UNcheck or UNmark " Encrypt " ?
If not , then is that a Company device , a Used one or a New one from your Carrier ?
However if you Unmark or exclude Contact from Encryption it will serve your purpose .