Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎07-18-2013
My Device: curve 9220
My Carrier: +201001600207

incoming call name

hi sir,

when i receive call,i see number only after close call i see his name in log only.

 

Please, how can i adjust setting to see contact name ????

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: incoming call name

Hello ismahmoud

 

Welcome to BlackBerry Support Forums

 

Have you enabled Encryption that include your Contacts ?

 

KB25711 : Caller ID displays only the phone number and not the contact name for incoming phone calls.

 

On you device Go to Options > Security > Encryptions > you can disabled it or be sure Include Contact is not marked .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎07-18-2013
My Device: curve 9220
My Carrier: +201001600207

Re: incoming call name

i alleady disable contacts from Encryption !!!!!

New Contributor
Posts: 3
Registered: ‎07-18-2013
My Device: curve 9220
My Carrier: +201001600207

Re: incoming call name

and i try to disable Encryption, i couldn't ,How could i disable it,

 

Thanks for Help

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: incoming call name


ismahmoud wrote:

and i try to disable Encryption, i couldn't ,How could i disable it,


Hi there,

 

On your Device Homescreen when you go to Options >  Security  >  Encryptions  >  Are you enable to UNcheck or UNmark " Encrypt " ?  

 

If not , then is that a Company device , a Used one or a New one from your Carrier ?

 

However if you Unmark or exclude Contact from Encryption it will serve your purpose .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.