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New Contributor
Posts: 2
Registered: ‎07-01-2013
My Device: 8520
My Carrier: orange

installing BDS -windows 8 74bits

Hi

 

I got an  error message when  i install BDS on my computer - problem with dll BbDevMgrPs64.dll

 

Action : RegisterBbDevMgrPs64.dll................

A

Configuration windows 8 - 64 bits.

I search several solution and found nothing wich can help !

Thanks for your help

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: installing BDS -windows 8 74bits

Hey Fromthe69,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you can you provide the full error message you receive?

And do you have UAC (User Account Control) enabled on your Windows account? Or any security software that would control access to the Windows registry? 

 

Thanks.

 

-HB

 

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New Contributor
Posts: 2
Registered: ‎07-01-2013
My Device: 8520
My Carrier: orange

Re: installing BDS -windows 8 74bits

Hi,

 

i tried topost a hard copy but didn't worjs, so here is the error message
 (It is in french so i try to translate)

There is a problem with windows installer. a program required to complete the installation cannot be executed. Please contact your technical support or your saler. action RegisterBbDevMgrPs64.dll 07D12B6_7904_4970_8822_8FA9BF96DD63, place : C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\, command "c:\Windows\SysWOW64\regsvr32.exe" /s "C:\...\BbDevMgrPs64.dll"

And yes i have UAC enable, and for security software only the firewall windows and defender.
thanks for your help.

Yves