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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎11-05-2012
My Device: 9360
My Carrier: Vodacom

installing bbm

My bbm was giving me problems by not changing my dp so I decided to delete bbm and re installing it and I did, it complete the download then it asks me for my log in details and they go thru. Then it tells me that it is restoring my bbm and never goes passed that point I have even left it for about 12 hours with no change. Please help
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: installing bbm

Hi manyonis



If you are having problem with BBM and it struck on restoring options,please try to delete and re-install BBM again.   

First On your Homescreen go to Options > Device > Application Management > Delete BlackBerry Messenger from the list , then perform a Battery pull restart by removing the Battery while your device is Powered On . 


Then Reset your BlackBerry ID password , For help refer to this Knowledge Base :

KB26361  :How to change or reset a BlackBerry ID password.


Once you have reset your BBID password login with your new  BlackBerry ID password on your device.Finally from your device Browse to www.blackberry.com/bbm to download the recent version of BBM available for your device. After installing your device may reboot and associate with your BlackBerry ID.



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