04-24-2012 10:07 PM
I several times I have tried to install your blackberry media sync but I keep getting error message spoke to t-mobile (my carrier) and they told me to contact blackberry I contacted blackberry and they told me to contact my carrier). I had the program on my computer but when my computer crashed I had to reinstall everything including blackberry program.
this is the messge i keep getting: blackberry Desktop software has encountered a problem and needs to close. We are sorry for inconvenience) send a error report. this is what is on the error report:
Blackberry Desktop Software
AppName: rim.desktop.exe. AppVer: 220.127.116.11 AppStamp:4eb85358
Modname: kernel32.dll ModVer. 5.1.2600.5781 ModStamp:49c4f482
fDebug: 0 Offset: 00012afb
This error report includes: information regarding the condition of Blackberry Software when the problem occurred; the operating system version and computer hardware in use; your Digital Product ID, which could be used to identify your license; and the Internet Protocol (IP) address of your computer.
I But I am stuck and frustrated.