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New Contributor
Posts: 4
Registered: ‎12-20-2012
My Device: bold
My Carrier: at&t
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installing desktop software

i have a problem on windows XP when trying to install the desktop software from this website:

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

 

i get error message after it unzips and windows installshield wizard starts.

it says "Installation Files cannot be validated. Please verify the installer package and try again."

I've tried a few times.

please help.

Hall of Famer III
Posts: 58,133
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: installing desktop software

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28396 When installing the BlackBerry Desktop software the following error is received "The installation files cannot be validated. Please verify the installer package and try again."

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎12-20-2012
My Device: bold
My Carrier: at&t

Re: installing desktop software

[ Edited ]

ok i think i installed all the certificates necessary.

i tried installing again.

same error message.

now what?

Hall of Famer III
Posts: 58,133
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: installing desktop software

Given that is the only authoritative KB I could find (you, of course, should search the Public KBs to see if your results may be better than mine), we now guess...

 

You say you are running on XP...what Service Pack please? The Desktop Software requires XP SP3 as a minimum...

 

You also may find some luck with this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎12-20-2012
My Device: bold
My Carrier: at&t

Re: installing desktop software

[ Edited ]

yes its SP3

Hall of Famer III
Posts: 58,133
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: installing desktop software

OK...then the next thing I recommend is what I already posted above...the clean start over.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................