01-04-2013 02:02 PM
i have a problem on windows XP when trying to install the desktop software from this website:
i get error message after it unzips and windows installshield wizard starts.
it says "Installation Files cannot be validated. Please verify the installer package and try again."
I've tried a few times.
Solved! Go to Solution.
01-05-2013 07:16 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
01-07-2013 10:49 AM
Given that is the only authoritative KB I could find (you, of course, should search the Public KBs to see if your results may be better than mine), we now guess...
You say you are running on XP...what Service Pack please? The Desktop Software requires XP SP3 as a minimum...
You also may find some luck with this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
01-07-2013 11:06 AM