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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: blackberry 9790
My Carrier: qtel

interent email setup

Hi... I'm using blackberry bold 9790 and i just want to know how to setup internet email account without using blackberry massenger???
Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: interent email setup

Hi and Welcome to the Community!

 

See this KB:

  • KB15499 How to set up a BlackBerry Internet Service email address from the BlackBerry smartphone

There is no requirement to use BBM in conjunction with email. There is, however, a requirement to have an adequate BB-level data service from your operator in order to use either email or BBM (and other BB-proprietary services). Lacking a proper data account, neither BBM nor email (nor others) will function.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: blackberry 9790
My Carrier: qtel

Re: interent email setup

i follow the steps but it didn't work "your device had a problem connecting to the server" what is mean???
Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: interent email setup

Of the 10/11 steps in that KB, you've left me to guess exactly which one failed for you...but this KB might be useful:

  • KB32866 Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................