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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎02-04-2013
My Device: 9320
My Carrier: blackberry

intergrated bbm

I used 2 use an 8520 nd thn decided 2 change 2 a 9320, I thn gave my sister da 8520 but wheneva I log on2 my bbm her contacts show on my new 4ne n mine on hers, our display pics do da same thng, her contacts see mine nd mine see hers. Its almost as if da 2 BBMs r intergrated. I axed her 2 change da Blackberry I'd on da 8520 bt dat hasn't helped. Wat can we do? Plz help...
Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: intergrated bbm

Hi there,

One of you needs to wipe their device and then use a new BlackBerry ID. To do this, back up the data on the device using the BlackBerry Desktop Software, then perform a security wipe by going to Options > Security > Security Wipe. Once the wipe is complete, you can input your new BlackBerry ID and restore your data.

I hope this will get you back up and running.

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