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New Member
Posts: 3
Registered: ‎02-10-2010
My Device: 8900
My Carrier: tmobile

internet and bbm is not working at all

basically i have paid for the blackberry services which was 5pounds aswell as being on dolphin plan so should have internet too but all it is sayin wen i got onto it is: thisis a Wi-Fi service. please ensure your device has an active Wi-Fi connection and try again ????  also my blackberry registartion is saying: your hand held has been registered with wireless network and is not working still either, can some 1 please help me thanks

New Member
Posts: 3
Registered: ‎02-10-2010
My Device: 8900
My Carrier: tmobile

Re: internet and bbm is not working at all

so i take it that no1 at all knows wot is wrong with my phone then Smiley Sad

Posts: 94,161
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: internet and bbm is not working at all

[ Edited ]

 


alexleonard617 wrote:

so i take it that no1 at all knows wot is wrong with my phone then Smiley Sad


lol... you give us thirty minutes to answer?

 

wot is wrong wid you?

 

 

Have you called your carriier tech support?

What did they say?

 

 

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 

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New Contributor
Posts: 6
Registered: ‎02-11-2010
My Device: Curve 8520
My Carrier: Orange

Re: internet and bbm is not working at all

Where did you buy the blackberry services i cant even find them! btw i am also on dolphin!