08-26-2013 08:11 AM
Solved! Go to Solution.
08-26-2013 08:17 AM
Hi I have the internet bundle on my phone the bbm is working and internet is but only if i use wi-fi I've been on the phone to my network carrier network three and they have tried everything and cannot solve the problem I cannot access the internet and I cannot access any apps on my phone like app world or facebook because of the IT policy it won't let me download anything on the internet
Welcome to BlackBerry Support Forums
Are you a BIS user or you are connected to a corporate enterprise BES account !
Or is it a purely personal phone or a company phone ?
08-26-2013 08:42 AM
In simple terms , Is the BlackBerry that you bought from your Carrier Three or any online vendor for personal use ?
Or it is a BlackBerry that has been given by your Company where you work !
08-26-2013 09:02 AM
I actually brought this blackberry off someone from the gumtree website?
Ok .. I got it , so you bought it from an online vendor for personal use , Right ?
If so then may be the device you bought has already some IT policies enabled which is preventing those application or features . To remove any IT policies from that device first do a backup of your Contacts etc using BlackBerry Desktop Software .
Once you have your backup refer to this Knowledge Base and reset your device to factory setting :
KB31291 : How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software.
Reseting your device in this way will remove such IT policies , But most important after a reset while restoring your backup don't restore everything , perform a selective restore which may include your Contacts , memos , calander entries etc. If you perform a full restore then those IT policies may return and you have to repeat the whole process again .
Try it and let us know of your progress.
08-26-2013 02:02 PM
Just follow the Knowledge Base article that I provided . However .. you must have a PC to perform those steps . You don't need any BlackBerry CD , download the most recent version of Desktop Software from BlackBerry desktop software which is required to perform those action .
To backup your data using Desktop Software this KB Article will help :
KB12487 : How backup BlackBerry smartphone Data using BlackBerry desktop software for Windows