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New Contributor
Posts: 5
Registered: ‎04-22-2013
My Device: blackberry curve 9220
My Carrier: airtel
Accepted Solution

internet connection

im using blackberry curve 9220 and my problem is i cant connect to the internet it shows that.please ensure that your device is coneected to wireless network and try again. but i want browse the net with my carrier using my data plan...any solutions

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: internet connection

Hi srinivas123a

 

Welcome to BlackBerry Support Forums

 

 

Do you have a BlackBerry Data Plan / BIS in your account from your carrier Airtel ! 

 

 

 

 

 

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New Contributor
Posts: 5
Registered: ‎04-22-2013
My Device: blackberry curve 9220
My Carrier: airtel

Re: internet connection

no. i have normal data plan

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: internet connection

Hello srinivas123a

 

 

You must have it to access Internet and many other BlackBerry Data services over your Mobile Network .

 

 

 

 

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Highlighted
New Contributor
Posts: 5
Registered: ‎04-22-2013
My Device: blackberry curve 9220
My Carrier: airtel

Re: internet connection

while downloading apps form app world it shows crendetial errors

E12
Contributor
Posts: 44
Registered: ‎04-15-2013
My Device: Torch 9810
My Carrier: Globe Telecom

Re: internet connection

TRY TO SWITCH ON THE DATA SERVICES..
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: internet connection


srinivas123a wrote:

while downloading apps form app world it shows crendetial errors


Hello srinivas 123

 

 

So have you activated those plan in your account ! Because the error you're getting will appear because of insufficient data plan. Here is RIM's Knowledge Base that discuss this error :

 

KB32439 : Error 40721: No Cached Credentials appears when accessing BlackBerry App World

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.