08-09-2012 09:52 AM
Solved! Go to Solution.
08-09-2012 11:28 AM
Hi and Welcome to the Community!!
After any updates, I always suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you may need to try reloading your OS again, but perhaps with some twists to try and narrow down the cause...for instance:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
08-09-2012 02:11 PM - edited 08-09-2012 02:14 PM
ive done number 1 and 3 but it wouldnt let me do number 2 as when i click forgot password and type my username in it says 'your device encountered a problem with this applications server. Select ok and repeat the action to try again' i click ok and repeat but it still comes up with the same message.
edit : just done another reboot and it has solved my problem,thanks for the help!
08-09-2012 02:17 PM