09-02-2013 05:21 PM
I wanted to download an app from Blackberry word. I was prompted to download the new version of BBW. Once downloaded, I stopped receiving emails. I went to setup email where it asked me to validate my password. It won't accept my email password as valid. What do I do?
09-02-2013 05:35 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.