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New Contributor
Posts: 2
Registered: ‎10-20-2013
My Device: 9380
My Carrier: vodafone

issue with blackberry id

i changed my phone a year ago, i have videos on my phone which i need to get off the phone which arnt saved on my SD card

 

i have tried to log in and i couldnt remember my password for my blackberry id , i changed my  password and created a new id but still i cannot log in without wiping all my data and the worst part is im up to 6/10 attempts so i darent waste them any more , is there a way round this or can someone help me with retrieving the videos and photos. the videos are sentimental and i really dont want to wipe all the data , i lost my dog recently and the videos are of her as a pup and i didnt realise they wernt on the sd card :'(

Hall of Famer III
Posts: 57,547
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: issue with blackberry id

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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