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New Contributor
Posts: 2
Registered: ‎09-16-2013
My Device: 9300
My Carrier: ORANGE

issues with blackberry messenger

Hello , am having some problem to restore my bbm contacts  after a factory restore of my blackberry.

I tired using my email address to restore up bbm contacts but there is an error message " this email add is not link with any bbm...."

 

 

please kindly help  thanks.

 

 

URGENT

New Contributor
Posts: 2
Registered: ‎09-16-2013
My Device: 9300
My Carrier: ORANGE

Re: issues with blackberry messenger

please repond urgently thanks

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: issues with blackberry messenger

Hi and Welcome to the Community!

Lacking the exact and complete error message, we must guess. My guess is that whatever email address you used to backup your BBM contacts is different from those you have so far attempted. Unless you have another backup of your BBM contacts somewhere, you may have no choice but to manually re-enter them.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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