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New Member
Posts: 3
Registered: ‎06-12-2012
My Device: blackberry curve 9360
My Carrier: starhub

issues with sycn contacts to bb

hi all,


I'm expericing issues trying to import my contacts from window contacts to my phone. it keep showing error 


20:11:11.238 Error Information: 12082 (00002f32) (KnownErrorWithHardcodedText), Description: CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string., File: .\DatabaseADS.cpp, Line: 915


I went online and asked around and gotten an answer was that it was due to window vista missing a translator for the files. and the solution was to go to blackberry desktop software to change the setting of how it sync by clicking on sync button and click configure. however the issue is that the latest desktop software 7.0 does not have that option. 


does anyone know how to go about doing it?


currently on OS7.0 bundle 1555 blackberry curve 9360 using blackberry desktop software7.

computer os: window vista

program trying to sync from: window contacts


would be  very thankful if anyone could teach me

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: issues with sycn contacts to bb

Have you been able to sync your contacts in the past using the BlackBerry Desktop Software v6?

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New Member
Posts: 3
Registered: ‎06-12-2012
My Device: blackberry curve 9360
My Carrier: starhub

Re: issues with sycn contacts to bb

i have not tried using Blackberry Desktop Software V6 as im not too sure if it will work with my blackberry curve 9360. is there any difference to the version? I'm really really new to blackberry and i find it very complicated to understand sometimes. Really thankful for you help