03-22-2013 05:17 AM
You have placed this question in the Java forum, which is intended for those people using Java to develop applications for BB devices. I think you want to put this question in the Storm forum that you find here:
I will ask for this to be moved to that forum.
One thing I would suggest is that you look for instructions to bring your phone up in Safe Mode. It seems likely that you have added a program to your phone that is running at startup time and failing - and it is this that is causing your problem. Like safe mode for your PC, safe mode on the BB will bring it up with just the standard BB applications, then you can go into Options and delete the application that you suspect might be causing you the problem.
Just an idea, you may wish to wait for further input from other Storm users.
That said, it would be nice to have more details of the Java error. Can you add the text of the message you see to this Thread?
03-22-2013 09:29 AM
Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!