01-28-2013 05:13 AM
i currently have this msg on my fone, i am trying 2 back up the device but now it is asking for a password, i havent got a clue what the password is an there is nothing in any of the manuals, can anyone help plz?
01-28-2013 05:37 AM
Welcome to BlackBerry Support Forums
It is asking for the Device password , enter the same password that you have set on that device. Regarding the error you receiving please refer to this Knowledge Base :
KB12077 : JVM error 545" appears on the BlackBerry smartphone
01-28-2013 05:50 AM
If it is asking for the device password then you have to enter the same that you have set on your device using BlackBerry Keyboard , you might have a mixture of different characters in your password,and you are not able to properly enter those on the BlackBerry keyboard. For example , if your password is
the actual result will be
So, while on the BlackBerry keyboard you think you are typing john123, you are actually typing john1er. Please think carefully and retype in correct manner ,Or else your device will wipe itself after 10 ( By default ) INCorrect Password.