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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎04-18-2012
My Device: torch 9800
My Carrier: kpn

keeps restarting after update new BBmessenger

About 1 hour ago (8am CET) i updated to the new blackberry messenger, the normal way using my phone.


After updateing rebooted as was needed, and now my phone keeps on rebooting. When restart gets to about 75% my screen turns all white and it starts all over again. Have tried a batterypull, dont know what else to do.


please help and/or advice

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: keeps restarting after update new BBmessenger

Hey marruk,

Welcome to the BlackBerry Support Community Forums.


I can definitely help you out with getting your BlackBerry® Torch™ 9800 smartphone back to normal. 


To fix the rebooting loop you're experiencing, you will need to reload the device software via force detection.  Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB10144


Let me know if you have anymore questions.







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