01-12-2013 04:14 PM
I have a curve9360 and for some reason the other day it just decided it wont work. The phone is password protected and it wont let me type anything password or not. This morning i finally got into the phone but the trackpad wouldnt don anything except stay on the time and date at the top of the screen. I havent had the phone long im totally lost can anyone help me please??
01-12-2013 04:44 PM
Hi and Welcome to the Community!
For your first diagnostic step, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode and if the behavior does not present, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior presents in Safe Mode, then there are much more challenging diagnostic/repair steps to attempt, none of which are guaranteed to work, especially if you have a hardware problem...which, if that is the case, would need diagnosis/evaluation by a qualified hardware technician (preferably under warranty, if you have such).
Good luck and let us know!
01-12-2013 05:03 PM
Agreed. This happened to a friend of mine and he had to get the device replaced.