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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-12-2013
My Device: curve 9360
My Carrier: t mobile

key pad and trake pad wont work

I have a curve9360 and for some reason the other day it just decided it wont work.  The phone is password protected and it wont let me type anything password or not. This morning i finally got into the phone but the trackpad wouldnt don anything except stay on the time and date at the top of the screen.  I havent had the phone long im totally lost can anyone help me please??

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: key pad and trake pad wont work

Hi and Welcome to the Community!

For your first diagnostic step, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode and if the behavior does not present, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


If the behavior presents in Safe Mode, then there are much more challenging diagnostic/repair steps to attempt, none of which are guaranteed to work, especially if you have a hardware problem...which, if that is the case, would need diagnosis/evaluation by a qualified hardware technician (preferably under warranty, if you have such).

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: key pad and trake pad wont work

Agreed.  This happened to a friend of mine and he had to get the device replaced.

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