06-03-2013 02:47 PM
My blackberry curve 9320 has keyboard failures. at this point, the p and e key wont work anymore, it's the second time that this happens. after a while they work again but then again they wont.
How can i solve this ?
06-06-2013 01:40 PM
Welcome to the BlackBerry® Support Community Forums.
This may be hardware related but I would suggest to first backup and do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.