02-15-2013 09:27 PM
Several of the keys on the keyboard will not work-I cannot unlock the phone using the passcode. Help- cannot get into my messages. Is there a way to disable the passcode or unlock the phone without the passcode.
02-16-2013 04:42 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
There is no way to bypass the user-created device lock password. There is no "master" or "override" password. Only the user created password, entered via the BB keyboard, can return the device to functionality. While you can, by tethering to a PC and entering the password via the PC keyboard, reset the password counter back to it's maximum, that does not actually unlock the device for on-device usage...only for USB tether usage. If the keyboard is, as you say, totally unresponsive, then all hope may be lost...hopefully you've been practicing good backup routines so as to protect yourself from exactly this type of catastrophic failure.
05-30-2014 03:59 PM
I have a z30 and am having this problem. I have re-booted and still, no key board. A reboot has worked in the past, but I've tried re-booting 6 times already with leaving the power off for various langths of time. Any suggestions?
05-30-2014 04:37 PM