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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎03-09-2009
My Device: Not Specified

keyboard

On my Bold, from time to time, the lower and upper keys: y,u,h,j,b,n does not function. pretty annoying when trying to type sms and e-mails. Any suggestions how to solve this problem. It is not a constant problem - only occurs from time to time.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: keyboard

What happens when you hit the keys? When the problem happens have you tried to reset the device by removing the battery for 30 seconds?
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New Contributor
Posts: 3
Registered: ‎03-09-2009
My Device: Not Specified

Re: keyboard

Those 6 keys are are permanently dead now. also after  having removed the battery.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: keyboard

Can you take it back to your carrier to see if it can be replaced or if it's still under warranty?
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New Contributor
Posts: 3
Registered: ‎03-09-2009
My Device: Not Specified

Re: keyboard

Ok, i ll try that - but at the moment the keys are alive. Also I do not know if the seller will give me a new one. I live in China and had to buy it from a private broker.
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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: keyboard

Oh I had thought you brought it from your carrier. It may be worth a shot to take it onto one of your carrier's stores to see if it's something that can be fixed. Unfortunately with a hardware problem there's not a lot you can do. Good luck
_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.