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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎12-09-2013
My Device: blackberry 9320
My Carrier: general worker

keypad and trackpad problem

Hello uhhm my blackberry 9320's kepad just stoped working all of a sudden.I tried rebooting and wiping the phone but still nothing worked out.when I switch the phone off and on again then press the "p" button continously,it starts working bt stops as soon as the blacklight goes off!! What can be the problem?
Guru II
Posts: 21,981
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: keypad and trackpad problem

Did the device get wet? You will likely need to contact your carrier for warranty service if it's less than a year old.

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Posts: 741
Registered: ‎10-06-2013
My Device: Q5
My Carrier: Cosmote

Re: keypad and trackpad problem

Also be sure to dust it off you never know you might get lucky! Smiley Wink