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New Member
Posts: 1
Registered: ‎07-09-2009
My Device: Not Specified

keys-keypad not working

Certain keys on my Curve 8300 keypad are not working, the Q A W and space bar are pretty much non-working.  If I hold them down hard 1 out of 10 times I'll get them to work.  I've only had a replacement blackberry for a couple of months, so it is fairly new and I take care of it, keep it in a case and have not dropped it or exposed it to water or sand, etc.  Any ideas.

New Member
Posts: 1
Registered: ‎07-10-2009
My Device: Not Specified

Re: keys-keypad not working

im having the same problem . this is my 3rd or 4th BB.im starting to lose my faith in them the only thing i used to do is bang i and the keys would work again for a short while. now i cant use my alt,space bar , A,Q,and W . which means i can txt a simple question like, hey how is you day going ? why be cause it looks like this  "heyhoisyourdygoing". funny but not these BB cost too much for the buttons not to work. i had a nokia for 2 years and i didnt have a problem..How do i fix this? all i can do is send for a new one they need to fix this phones this is getting on my last nerve.
New Contributor
Posts: 4
Registered: ‎07-11-2009
My Device: Not Specified

Re: keys-keypad not working

Try pulling the battery out for 30 seconds. This will reboot your phone. I do this at least twice a week.

 

Ed

Forums Veteran I
Posts: 2,091
Registered: ‎03-11-2009
My Device: Z30
My Carrier: Telus

Re: keys-keypad not working

battery pull should always be your option as mentioned

next you are either looking at 1 of 3 other options, possibly all 3

1. security wipe (options-security options- general... menu button- wipe handheld)

2. reinstall device software(upgrade if available)

3. take it apart and clean behind the keyboard (there is a link somewhere here on how to take apart a BB, but you may void warrenty with this option)

 

if none of those work, unfortunately its a replacement

New Contributor
Posts: 2
Registered: ‎07-26-2009
My Device: Not Specified

Re: keys-keypad not working

My BB Curve suddenly stopped working. The key pad is not responding and the phone pre-fills the password field until it is completly full. Sometimes it back spaces on its own after filling the password field. It was working fine this morning and when I picked it up to make a call the key pad did not work. I am getting incoming calls but I cannot answer them. 
New Member
Posts: 1
Registered: ‎07-29-2009
My Device: Not Specified

Re: keys-keypad not working

[ Edited ]

I am also having similar problems with my Blackberry Curve 8310. Along with my A, Q, and W buttons not functioning properly, many other keys when pressed will show multiple numbers and letters on the screen. Along with that, my call button will not work from time to time leaving me unable to unlock my phone. I have tried the steps along with discussing the problem with my provider (Rogers) along with tech support and each keep referring me to one another. Is there any possible hope of receiving help, or is it simply useless? This is now my third phone with Blackberry, and it is beginning to become a growing issue with me.

 

Thanks,

 

J.M.

Message Edited by Tomei20 on 07-29-2009 04:01 PM
New Contributor
Posts: 2
Registered: ‎07-26-2009
My Device: Not Specified

Re: keys-keypad not working

I caught a break. My phone was still under warranty and I received a replacement phone today. My co-worker has the same model phone as I do and he has to reset his phone daily to keep the text function working properly. I was told by my phone service provider that if the reset (either by removing the battery or doing the hard reset) doesn't fix the keypad issue it is likely a hardware issue. I was on the phone for a total of  5 minutes with the support people and they did not seemed surprised about my problem. The 5 minute call included setting up the delivery of my new phone.  We will see how long this one works. The other phone lasted about 90 days. 

New Contributor
Posts: 2
Registered: ‎03-11-2010
My Device: blackberry 9000
My Carrier: claro

Re: keys-keypad not working

hey im having the same problem did u get it solved the same keys are not working on my phone as well

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: keys-keypad not working

 


mad2rass wrote:

hey im having the same problem did u get it solved the same keys are not working on my phone as well


 

Hi and Welcome to the Forums!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-11-2010
My Device: blackberry 9000
My Carrier: claro

Re: keys-keypad not working

hi that doesnt work