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New Member
Posts: 1
Registered: ‎09-22-2013
My Device: curve - 8520
My Carrier: idea

latest blackberry id installation failed.

Cannot open blackberry app world after the update. Its displaying: blackberry id installation failed. Please try again later. (80002)
I tried pulling off the battery and restarting the device also but its not working. Can anyone tell me how to get rid of this problem?
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: latest blackberry id installation failed.

Hi and Welcome to the Community!!

Please try the following sequence:

 


1) Remove both AppWorld and the Identity App from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld (during which a fresh version of Identity should also be installed)

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎09-27-2013
My Device: Bold 9780
My Carrier: Etisalat

Re: latest blackberry id installation failed.

I'm having the same problem with my BBID and BB AppWorld. I've deleted both the bbid and AppWorld severally and re-downloaded again. But the AppWorld never came with a new latest version of bbid. Because it keeps demanding for the latest version of bbid each time I tried to open the new AppWorld.
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New Contributor
Posts: 6
Registered: ‎09-27-2013
My Device: Bold 9780
My Carrier: Etisalat

Re: latest blackberry id installation failed.

This is what I always gets each time I try to open my AppWorld: app world requires the lastest version of Blackberry ID.
This is what I got again after the installation of the bbid: Sorry, there is no compatible version of Blackberry ID available.
I'm really fed up with "RIM" or Blackberry comapny if they cannot find a solution to this problem. Thanks