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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-10-2013
My Device: TORCH
My Carrier: 02

locked phone

My password isnt working and i only have one attempt left. Any ideas on how to reset?


Hall of Famer III
Posts: 57,823
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: locked phone

Hi and Welcome to the Community!

Password, which one please? There are several possibilities, each with different resolution paths.

If it's your device lock password, then there is no way to overcome the situation...only the password you created can unlock your BB and prevent a device wipe.

If it's your BBID, then there might be a way to recover your account access.

But, since we can't really tell which password you have issue with, it's rather impossible to provide you with proper advice. Please clarify exactly which password you are having trouble with.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: locked phone

Hey chloemelick,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


My apologies but the device lock password is user generated and can only be changed if you place the password incorrectly 10 times or by placing it correctly.


Please note when placing the password incorrectly 10 times, it will erase all the data off the BlackBerry smartphone.


Let me know if you have any more questions.





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