10-13-2013 11:17 PM
10-13-2013 11:26 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
My apologies but the device lock password is user generated and can only be changed if you place the password incorrectly 10 times or by placing it correctly.
Please note when placing the password incorrectly 10 times, it will erase all the data off the BlackBerry smartphone.
Let me know if you have any more questions.
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