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New Contributor
Posts: 6
Registered: ‎01-04-2013
My Device: blackberry bold touch
My Carrier: scott byers

logged out bbm

Hello I've been logged out my BBM as I did an update but forgot all my passwords to get in also forgot my secret question password also! Now I dnt no where to go from here to get BBM back up and running! Your help would be very thankful
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: logged out bbm

Logged out of BBM?? That's not possible!

 

Probably you're taking about BB ID. In that case check the below knowledge base article -

 

  • KB26361 How to change or reset a BlackBerry ID password

 

 

tanzim                                                                                  
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New Contributor
Posts: 6
Registered: ‎01-04-2013
My Device: blackberry bold touch
My Carrier: scott byers

Re: logged out bbm

I don't no my password for my email or username aswell so I can't get on to change it! Its my old email address as I've had my blackberry for a while now!
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: logged out bbm

If you can't remember you BB ID then you won;'t be haing access to BBM. The only option for you to create a new BB ID and wipe you device so that you can integrate a new BB ID.

tanzim                                                                                  
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New Contributor
Posts: 6
Registered: ‎01-04-2013
My Device: blackberry bold touch
My Carrier: scott byers

Re: logged out bbm

How do I go about doing that?
New Contributor
Posts: 6
Registered: ‎01-04-2013
My Device: blackberry bold touch
My Carrier: scott byers

Re: logged out bbm

tanzim help me!
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: logged out bbm


Sbyers wrote:
How do I go about doing that?

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, go to www.bbid.com, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.

 

Good luck.




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New Contributor
Posts: 6
Registered: ‎01-04-2013
My Device: blackberry bold touch
My Carrier: scott byers

Re: logged out bbm

Just created another I'd there but now its say enter the username assocaited with the smartphone :s sorry for being stupid on this technology isn't my thing Smiley Sad
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: logged out bbm


Sbyers wrote:
Just created another I'd there but now its say enter the username assocaited with the smartphone :s sorry for being stupid on this technology isn't my thing Smiley Sad

Is this on the BlackBerry device itself? You can't enter a new BBID until you've security wiped the device.

Go to Options > Security > Security Wipe and follow the instructions.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: logged out bbm

Check the below KB articles -

 

  • KB23716 What is a BlackBerry ID
  • KB24062 How to create a BlackBerry ID

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit