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New Contributor
Posts: 4
Registered: ‎05-06-2013
My Device: 9810
My Carrier: att

losing text messages

Hi everyone,

 

I have had a blackberry since 2005 and am having trouble with my torch 9810.

 

I have been losing text messages, some of them old, some of them the most recent. I cannot pinpoint when or why they happen to be removed but I am sure I have plenty of memory on my phone.

 

any ideas?

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Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: losing text messages

Hi and Welcome to the Community!

 

Here are some guidelines to use:

  • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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