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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎06-28-2014
My Device: Blackberry 9900
My Carrier: student

lost contacts

I connect my blackberry bold 9900 to my pc...and just like a dream my what'sapp contacts got washed away after restoring my device using blackberry messenger app and my contacts got exchanged with my brothers....please is their anyway I can get them back?
Guru II
Posts: 21,609
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: lost contacts

I don't understand. You connected the device to your PC. Then you say you restored your device through blackberry messenger app? There is no restore through the BBM app.

Do you mean you restored a backup that was on the pc to your BB device? If you did that then whatever was on your BB will be gone and replaced with that backup. If you didn't have a backup of your own then your data is gone.

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Posts: 42
Registered: ‎06-23-2014
My Device: Pearl 9105 OS v6.0.0.3169

Re: lost contacts

- Do a full backup
- Find and restore another backup file on your PC
- If your contact still there, download BlackBerry Protect from App World
- Backup your contact using BlackBerry Protect App
- Restore backup file of your choice using BlackBerry Dekstop Manager
- Open BlackBerry Protect and restore your contact, Done