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New Contributor
Posts: 2
Registered: ‎07-04-2009
My Device: Not Specified
Accepted Solution

lost data (phone numbers/appointments)

I update my software applications to the 4.5, Research in motion. Now I no longer have any phone numbers and/or appointments, it was suppose to backup on my desktop but I can not locate the backups. Any help?


Hall of Famer III
Posts: 58,825
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: lost data (phone numbers/appointments)

Hi and Welcome to the Forums!


Search your entire hard drive for a file with an ipd extension (*.ipd). If you have one, then you can use it to restore from.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-04-2009
My Device: Not Specified

Re: lost data (phone numbers/appointments)

Thanks, I found the extension, but unable to open. It appears I need different program to run the IPD, any suggestions?


Forums Advisor III
Posts: 1,388
Registered: ‎05-29-2009
My Device: 8330

Re: lost data (phone numbers/appointments)

The ipd file can only be used with Desktop Manager. Open Desktop Manager and go to Backup and Restore>Restore


Browse to the ipd file and go through the steps. It should restore all the backed up information onto your phone.

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New Member
Posts: 1
Registered: ‎09-09-2010
My Device: Bold 9000

Re: lost data (phone numbers/appointments)

I updated my device software, and lost all data. I was searching on how to fix this problem, and I read this. After which I followed the steps, and VIOLA! all data is restored.

Thank you. God Bless!



New Member
Posts: 1
Registered: ‎12-27-2012
My Device: blackberry bold
My Carrier: orange

Re: lost data (phone numbers/appointments)

my battery drained i recharged phone all my phone contacts went and all previous text messages