01-20-2013 06:10 AM
Welcome to BlackBerry Community Support Forums
Sorry for the loss, for all your query please go through this article : Lost or Stolen BlackBerry -- What to do?
01-20-2013 08:08 PM
Here's a way to protect your Blackberry and other valuables, especially while traveling. Mystufflostandfounfd Place tracker stickers and tags on all of your valuables. Now, your lost valuables can find you. Laptops. phones, backpacks. luggage, cameras, passports, keys. Goodwilled people will return them to you. Worked for me.
01-24-2013 12:05 AM
If you lost your phone and it is dead (battery ran out), or turned off it cannot be easily accurately located. The service provider may be able to tell you the last location from using vectors from the last cell tower the phone was in contact with. If the GPS was working and the phone was in contact with a tower the telephone company may be able to tell you the last reading if they keep these types of logs.
In the Blackberry phone, it is ideal to install Blackbery Protect. Look this up and read about it. It works very well. You can track your own phone, send notifcations, wipe it, and other fuctions.