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BlackBerry® OS Smartphones

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Posts: 1
Registered: ‎09-27-2013
My Device: bold 9900
My Carrier: telstra

lost phone

Hi,

I've lost my phone and the battery is now dead. Can I still track it?

i also need to try to open my back up files. Suggestions?

Posts: 95,170
Likes: 24,504
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost phone

BlackBerry Protect is only functionable with a powered on device, if the battery is dead, SIM card remove, etc., Protect will not find and locate the device.

 

And, the Protect backups are only restorable to a BlackBerry device having the same BlackBerryID as the original.



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