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New Contributor
Posts: 8
Registered: ‎12-14-2012
My Device: Blackberry curve 9320
My Carrier: cell C

lost synchronisation with apple

I have a blackberry curve. I bought an apple macbook. For two months I was able to synchronise the calendar entries between the two devices. Then the blackberry entries stopped appearing in the macbook calendar, with no indication during or after the synchronisation process that anything was wrong. I approached the apple store without success - except that they referred me to a blackberry forum blog suggesting I delete" all CICAL entries" on my blackberry. This forum entry seems to be specifically for Outlook synch problems. Do I go that route or another 'road'? 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: lost synchronization with apple

Hey Bergvliet,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry Desktop Software are you currently using?  Also what version of Mac OS X are you currently running?

 

Do you have iCloud enabled for your iCal entries?

 

I would suggest clearing the synchronization settings and then setup the synchronization again and test the calendar sync.

 

Go to Device>Forget Device in BlackBerry Desktop Software then close down BlackBerry Desktop Software and re-open it and setup the calendar synchronization.

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 8
Registered: ‎12-14-2012
My Device: Blackberry curve 9320
My Carrier: cell C

Re: lost synchronization with apple

I cannot action your suggestion. You say go to "device- forget device". My Blackberry software page has a 'Device Options' menu but when i click on it there is no 'forget device' option.

You asked what software i am using. It is 7.1 Bundle 1319.

The Apple Macbook is running OSX 10.8.3