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New Contributor
Posts: 2
Registered: ‎02-12-2012
My Device: bold 9780
My Carrier: orange
Accepted Solution

lost username and password

Have lost my username amd password to log into desktop software. How do I achieve this? why cannot blackberry just tell me???!!! I have not found any access to 'change password'.

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: lost username and password

When you say desktop software what are you referring to? The Blackberry Desktop Software does not have a user name/password to use. If you connect a Blackberry that has a password then the Desktop Software will prompt for that password if you connect the device.

New Contributor
Posts: 2
Registered: ‎02-12-2012
My Device: bold 9780
My Carrier: orange

Re: lost username and password

Hello and thank you for your response. We have solved my problem. When your question arrived it prompted me to realise that I had put in a numerical 'password' that should have been Alphabetical. Simple really but I'm simpler!