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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: blackberry curve 9315
My Carrier: t-mobile

mY BB CURVE 9315/9320 TRACKPAD SEEMS FROZEN

I SET UP A PASSWORD FOR MY KEYPAD BECAUSE OF MY KIDS...NOW MY TRACKPAD SEEMS FROZEN BECAUSE EVRY TIME I TYPE MY PASSWORD IN AND CLICK THE TRACKPAD , THERE IS NO RESPONSE AND SO I CANNOT UNLOCK MY KEYPAD. HAVENT BEEN ABLE TO USE MY PHONE AT ALL BECAUSE OF THS.  ANY SUGGESTIONS PLEASE

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: mY BB CURVE 9315/9320 TRACKPAD SEEMS FROZEN

Hi harrietta2733

 

Welcome to BlackBerry Support Forums

 

 

Please try a Battery pull restart , remove the battery while your device is Powered On , wait for a min. then re-insert it back. After reboot , try it again to see if your trackpad works .

 

Good luck.

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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: blackberry curve 9315
My Carrier: t-mobile

Re: mY BB CURVE 9315/9320 TRACKPAD SEEMS FROZEN

ok ill try that...thanks a bunch