02-09-2013 10:15 AM
Can someone please tell me if their having a problem with their blackberry bold 9900? The problem i am having is that everytime i use the phone to call someone it goes to another screen and starts dialing people in my dial log it is very annoying.
02-15-2013 06:03 AM
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
If you are still having the issue after doing the above then you will want to contact your mobile service provider or point of sale for options.