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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎02-09-2013
My Device: blackberry bold 9900
My Carrier: tmobile

making a phone call

Can someone please tell me if their having a problem with their blackberry bold 9900? The problem i am having is that everytime i use the phone to call someone it goes to another screen and starts dialing people in my dial log  it is very annoying.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: making a phone call

Hello nicoleevangelist,

 

Welcome to the forums. 

 

Have you tested to see if you have the same issue if you use a wired or wireless headset? 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎02-09-2013
My Device: blackberry bold 9900
My Carrier: tmobile

Re: making a phone call

It does the same thing
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: making a phone call

Hello nicoleevangelist, 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

If you are still having the issue after doing the above then you will want to contact your mobile service provider or point of sale for options. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
New Contributor
Posts: 3
Registered: ‎02-09-2013
My Device: blackberry bold 9900
My Carrier: tmobile

Re: making a phone call

I already did. It don't help. I've been through 3 blackberry bold 9900. This is the worst BB I've ever had.
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: making a phone call

Hello nicoleevangelist

 

At this point I would suggest you contact your mobile service provider and ask that this issue be tranferred to BlackBerry for investigation. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!